Policies 

1. Terms & Conditions
1.1. Introduction

These Terms & Conditions (“Terms”) govern your use of the website **yolotours.co.in** (“Website”) and any bookings, tours, or services purchased through it. By accessing or using the Website (or making a booking), you agree to be bound by these Terms.

If you are booking on behalf of someone else, you confirm that you have authority to accept these Terms for them.

1.2. Definitions

* “We / Us / Our / YoloTours” refers to the travel company (SangethaPriya Tours / Yaatra Holidays) operating the Website.
* “You / Client / Customer” means the person(s) who book or purchase services from us.
* “Services / Tours / Packages” means any travel package, itinerary, accommodation, transport, guide services, etc., offered via the Website.
* “Booking” means a confirmed reservation for a Service by you, accepted by us.
* “Supplier” means third-party providers (hotels, transport operators, guides, etc.) used in delivering a Service.

1.3. Your Obligations & Representations

* You must provide true, accurate, current, and complete information when making a booking (names, contact details, identification, special requests, etc.).
* You should review all details (dates, itinerary, inclusions, exclusions) before confirming.
* You must comply with all applicable laws, visa/immigration requirements, health and safety requirements, and local regulations at all destinations.
* You accept responsibility for your own possessions, health, insurance, and personal conduct during tours.
* You must respect local customs, rules, and regulations; disruptive behavior or violation of laws may result in removal from the tour without refund.

1.4. Booking Process & Confirmation

* Availability: All bookings are subject to availability at the time of confirmation.
* Confirmation: A booking becomes confirmed only when we issue a booking confirmation (by email or other communication) and you pay the applicable deposit or full amount as required.
* Payment: We accept payments via the methods listed on our Website. Payment schedules (deposit, interim, final) will be communicated to you.
* Prices: Quoted prices are valid at time of booking. We reserve the right to adjust prices due to changes in taxes, fuel costs, exchange rates, supplier costs, etc., provided you are notified and given the option to cancel.
* Changes by You: If you request changes (dates, itinerary, accommodations), we will try to accommodate subject to availability, and additional costs or penalties may apply.

### 1.5. Alterations & Cancellations by Us

* We may cancel or alter a tour due to unforeseen circumstances (e.g. natural disaster, war, strikes, regulatory changes). If so, we will notify you as early as possible and offer alternatives or a refund, at our discretion.
* We reserve the right to decline or cancel bookings made by you if we believe they violate these Terms, or if we suspect fraud, misrepresentation, or unsuitable participation.

1.6. Liability & Disclaimer

* We act only as an intermediary between you and suppliers. Our liability is limited to the extent such liability is covered by suppliers or by our own insurance.
* We are not liable for delays, losses, damages, injury, accidents, illnesses, theft, or additional costs incurred due to acts beyond our control (force majeure).
* We are not responsible for any loss, damage, or extra costs arising from events beyond our control (natural disaster, strikes, political instability, etc.).
* You are responsible for obtaining travel insurance covering medical, cancellation, lost baggage, etc.
* The Website and all related content are provided “as is.” We make no warranty of uninterrupted, timely, secure access, or that content is error-free.

1.7. Intellectual Property

All content on the Website (text, images, logos, designs, software) is owned by or licensed to us. You may not copy, reproduce, modify, distribute, or exploit such content without our prior written consent.

### 1.8. Reviews, Ratings & User Content

If you provide reviews, photos, or testimonials, you grant us the right to use them on our Website, marketing materials, and social media, without additional compensation. You warrant you own or have permission for any content you upload.

1.9. Indemnity

You agree to indemnify, defend and hold harmless YoloTours, its affiliates, staff, and agents from claims, liabilities, losses, damages, and expenses (including legal fees) arising from your breach of these Terms or your negligent or wrongful acts.

1.10. Severability & Waiver

If any provision of these Terms is held unenforceable, the rest remain in effect. Delay or failure to enforce any right is not a waiver thereof.

1.11. Governing Law & Dispute Resolution

These Terms are governed by the laws of **India** (or the specific state where your business is registered). Any disputes shall be subject to the exclusive jurisdiction of courts in **Chennai, Tamil Nadu** (or wherever your registered office is located).

1.12. Amendments

We may update or revise these Terms from time to time. The updated version will be posted on the Website with an effective date. Your continued use of the Website constitutes acceptance of the revised Terms.

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2. Privacy Policy

2.1. Introduction

This Privacy Policy explains how YoloTours collects, uses, discloses, and protects your personal data when you use our Website or services. By using our Website or providing data, you consent to this policy.

2.2. What Data We Collect

**a) Personal Information (you provide):**

* Name, address, contact number, email address
* Identification details (passport, driver’s license) when required for booking
* Payment information (card details, transaction IDs etc.)
* Special requirements (dietary, medical, accessibility, preferences)
* Uploaded documents/photos (visas, identification)

**b) Automatically Collected Information:**

* IP address, browser type, device, operating system
* Usage data (pages visited, duration, links clicked)
* Cookies, tracking technologies, analytics data

**c) Third-Party Sources:**

* From payment gateways, social media logins, or third-party integrations as needed.

2.3. How We Use Personal Data

We use your data to:

* Process and confirm bookings, payments, and reservations
* Communicate with you (emails, alerts, updates)
* Personalize and improve our services
* Comply with legal, tax, and regulatory obligations
* Perform analytics and site optimization
* Send you promotional or marketing material (with your consent)
* Prevent fraud, enforce policies, and ensure security

2.4. Disclosure & Sharing

We may share your personal data:

* With suppliers (hotels, transport, guides) for fulfilling your bookings
* With relevant authorities (immigration, safety, legal) when required
* With third-party service providers (payment processors, CRM, marketing, IT) under confidentiality obligations
* In case of merger, acquisition, or sale of assets
* If compelled by law, subpoena, court order

We will not sell your personal data to third parties.

2.5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or storage is 100% secure; thus absolute security cannot be guaranteed.

2.6. Retention

We will retain your personal data as long as required for the purpose it was collected, for legal/regulatory obligations, or while your account is active. After which we may anonymize or securely delete the data.

2.7. Cookies & Tracking

We may use cookies, beacons, and similar technologies to enhance user experience, track usage behavior, and store preferences. You may disable cookies via browser settings, but that might affect some functionalities of the Website.

 2.8. Your Rights

Depending on your jurisdiction, you may have rights to:

* Access, correct, update your personal data
* Delete or request erasure of your data
* Restrict or object to processing
* Withdraw consent (for marketing)
* Request portability of your data
  To exercise these rights, contact us via the contact details below.

2.9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

2.10. Children

Our services are intended for adults (age ≥ 18). We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, contact us to request deletion.

 2.11. Changes to Privacy Policy

We may revise this Privacy Policy periodically. The revised policy will be posted with an updated date. Your continued use constitutes acceptance of the changes.

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3. Refund, Cancellation & Refund Policy

3.1. Cancellation by You (Client)

If you wish to cancel a confirmed booking, you must notify us in writing (email or letter) as soon as possible. Cancellation charges will apply depending on how early you cancel before the tour start date. The scale may be:
 

| Time before tour start     | Cancellation Fee / Refundable Amount  |
| -------------------------- | ------------------------------------- |
| More than 30 days  | 80% refund (20% cancellation charges) |
| 15–30 days                 | 50% refund (50% cancellation charges) |
| 7–15 days                   | 25% refund                            |
| Less than 7 days / No-show | No refund                             |

(You may adjust percentages or time cutoffs as per your business model.)

Some services (flights, hotels, peak season, non-refundable components) may have stricter cancellation rules; those will override these general rules.

3.2. Cancellation by Us

If we cancel the tour (for reasons other than your breach)

* We will notify you as early as possible.
* We will offer either (i) alternate tour of similar standard, or (ii) full refund of amount paid (less any non-recoverable costs).
* We will not be liable for additional costs you have incurred (flights, visas etc.) unless agreed in writing.

3.3. Refund Process

* Refunds (if due) will be credited to the original mode of payment, unless otherwise agreed.
* We will credit refund within **7 business days** to the original payment method.
* For third-party services (flights, hotels) where the supplier does not refund us, we may deduct the non-refundable portion before issuing your refund.
* Any bank charges or conversion fees may be deducted from the refund amount.

3.4. Modifications by You

If you request modifications (date change, itinerary change) instead of cancellation, we will try to accommodate subject to availability and suppliers’ policies, and additional charges may apply. The modification request must be in writing.

3.5. Force Majeure & Unforeseen Events

If a tour is disrupted, delayed, or canceled because of events beyond our control (natural disasters, civil unrest, weather, pandemic, government orders, etc.), we shall not be liable for compensation beyond offering alternatives or refund of the recoverable portion. We will provide reasonable assistance.

 3.6. No-Show

If you fail to show up for the tour or any portion thereof without prior notice, you will forfeit full cost of that portion; no refunds or adjustments will be made.

### 3.7. Disputes over Refunds

Any disputes over refunds or cancellations will be handled in good faith. If unresolved, disputes will be subject to the jurisdiction listed in the Terms & Conditions.

​Managed by - YOLOTours